Refund policy

30-day returns

Our 30-day returns promise covers prescription glasses, non-prescription glasses, sunglasses, accessories and sale items.

How to return your order

1. Email hello@cuboeyewear.co.uk within 30 days of receiving your order. Include your order number and tell us which items you would like to return.
2. Send your items back within 14 days of notifying us. Include their case, accessories and original packaging where possible, and take reasonable care of the items while they are with you.
3. Keep your proof of posting. We recommend using a tracked service.

Return address

Cubo Eyewear
56 High Street
Bromley
BR1 1EG
United Kingdom

Return postage

For change-of-mind returns, you pay the return postage.

If your item is faulty, damaged or incorrect, email us so we can arrange an appropriate solution and cover reasonable return costs.

When you will receive your refund

Refunds are made to your original payment method within 14 days of us receiving the returned items or evidence that you have sent them back, whichever is earlier.

Standard UK shipping on glasses is free. If you paid for standard outbound delivery, we also refund that cost when you cancel the full order. Any additional amount paid for a premium delivery service is not refundable.

Your rights

Our returns promise is in addition to your statutory rights. Nothing in this policy limits your rights if goods are faulty, not as described or otherwise do not meet applicable consumer-law requirements. Sale items have the same statutory rights as full-price items.

For delivery times, see our shipping policy. For help with a return, email hello@cuboeyewear.co.uk.